It is quite easy to register a complaint with State Bank of India through the Online Medium. This procedure saves time and you do not have to wait on the phone for someone to answer the call and address your issue. In addition to this, the online complaint procedure also saves you from visiting the bank and works as an escalation.
If you are wondering how to raise a complaint with SBI then follow the process mentioned below
You can navigate to the complaint form which is listed on the SBI website. The link for the form is mentioned below.
Link – https://cms.onlinesbi.com/CMS/
Once you are on the form, select the Customer Type, enter your account number name, branch details if applicable, mobile number and email ID so that the complaint handling team can reach out to you.
In the next step, enter the category of complaint along with the product or service in regards to the complaint and the nature of the complaint. Once that is done, you can give a brief description of the complaint. Ensure that you do not mention any of the password, PIN or other confidential details in the complaint.
Once that is done, you can enter the captcha code and click on submit button. You will instantly receive a complaint number and it is also possible for you to track the complaint. The tracking link for tracking the status of the complaint is listed on the same page and you can follow the link
The standard lead time for addressing the complaint is 48 hours but it is observed that the team reverts back much faster. You can also get in touch with the bank with the complaint number and the contact numbers are 1800 11 2211 and 1800 425 3800.